CategoriesInformation
Policies
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Shipping
You will receive an email receipt confirming your order after it is placed. If you do not receive this email, please check your spam folder, then contact us immediately to ensure you did not enter the wrong email address. If there is a problem with your order (such as if an item is out of stock), or if we require more information to process your order, you will be contacted by email within 2 business days. Please check your spam folder for this email in case it gets lost. Canadian orders (ON/QC)
Canadian orders (BC/AB/SK/MB/NB/NS/PE/NL)
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| $0.01 - $149.00 | $9.95 |
| $149.01 and over | FREE |
Canadian orders (YT/NT/NU)
| Flat Rate | $12.95 |
All orders will be shipped within 2 business days using Canada Post Expedited Parcel or ExpressPost. Most orders will ship same or next business day! If your package is very large or heavy or if your location is remote, you may be contacted to discuss an extra shipping fee. Delivery confirmation and insurance are included with your order. If you would like to see the status of your order, please login to our Order Tracking page using your email and order number.
Local Pickup
If you are a local customer (within the Niagara Region) you may choose to pick up your order at our location in St. Catharines, Ontario. If you choose local pickup at checkout, we will contact you to arrange a date and time, and we will provide you with our address and directions once this is confirmed. Please check your spam folder, and then contact us if you do not receive an email within 2 business days.
I am available to show you how to use your diapers or other products when you pick up your items. I can also show you how to use your baby carrier and you can try it on to ensure it fits properly before taking it home. Come on over!
US orders
The cost of shipping to the US is a flat rate of $12.95. US orders ship via Canada Post/USPS and include delivery confirmation and insurance. If you would like to see the status of your order, please login to our Order Tracking page using your email and order number. US orders can take 1-3 weeks to arrive depending on your location.
International Orders
The Cloth Diaper Shop does not ship outside of Canada and the US at this time. We apologize for any inconvenience.
